Help
Frequently asked questions
The things clients ask us most. If your question isn't here, our team will answer it directly.
How do I get a quote?
Send us your lane, volume and timing through the contact form and a specialist will come back within one working day with indicative pricing.
What is your minimum shipment size?
There isn't one. We handle single-pallet LCL consolidations through to full charter, and our consolidation programmes make small volumes economical.
Can KEEL integrate with our existing systems?
Yes. Our REST API and webhooks connect to most ERP, WMS and e-commerce platforms, and we have pre-built connectors for the major ones.
How do you handle customs and duties?
Licensed in-house brokers manage classification, valuation and lodgement in 30+ jurisdictions, including duty optimisation where you qualify.
What happens if a shipment is delayed?
You're notified automatically the moment an exception is flagged, with a revised ETA and the recovery plan — you won't have to chase us.
Do you offer cargo insurance?
All-risk cover is arranged in-house and can be applied per shipment or across your whole account.